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AllyCare Premium Support Services
AllyCare is a comprehensive support and maintenance service for NetAlly’s network tools and AirMagnet® software that offers significant value over the standard (90-day warranty). This program is designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment, including:
Software & Firmware Updates
Change is a constant, and whether it’s new features or functions, new industry standards, or a better way to troubleshoot, only AllyCare membership ensures your product is enabled with the latest features and enhancement software and firmware updates.
AllyCare-Enabled Product Features
Members with active AllyCare support will enjoy the additional benefits of Link-Live enabled features, giving your NetAlly products enhanced testing and analysis capabilities. See the detailed table below.
Repairs & Replacements
AllyCare members gain peace of mind from knowing that if their NetAlly tester is damaged from normal wear and tear NetAlly will repair or replace the unit, including shipping costs. NOTE: Repairs require prior qualification troubleshooting by our Customer Experience and Solutions Center.
Customer Experience & Solutions Center
When it comes to dealing with customer issues, AllyCare is here for you. Our mission is to ensure you have the most successful after-purchase experience. With priority access to our world-class technical experts, you can conveniently submit your case online, then easily track support calls – from problem to resolution.
AllyCare-Enabled Features
AllyCare Advanced Features
AllyCare Support vs Standard Warranty
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